Right of withdrawal (Widerrufsrecht)

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, takes possession of the goods. If your order is delivered in several parcels, the period starts with the last parcel.

To exercise your right of withdrawal, you must inform the respective seller (the maker named in your order confirmation, or The Craft Hub where The Craft Hub is the seller) of your decision to withdraw from this contract by an unequivocal statement — for example a letter sent by post or an email. You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered), without undue delay and at the latest within 14 days from the day on which we received notice of your withdrawal. The reimbursement uses the same means of payment as the original transaction unless expressly agreed otherwise; you will not be charged any fees for the reimbursement.

We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is earlier.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send the goods before the period of 14 days has expired. You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exceptions

The right of withdrawal does not apply to contracts for the supply of goods made to the consumer's specifications or clearly personalised (for example, made-to-order kits customised for you).

Model withdrawal form (Muster-Widerrufsformular)

If you wish to withdraw from the contract, you may fill out this form and send it back:

To [seller name and address from your order confirmation]:

I/we () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods ():

— Ordered on () / received on ():

— Name of consumer(s):

— Address of consumer(s):

— Signature of consumer(s) (only if this form is notified on paper):

— Date:

(*) Delete as appropriate.

Right of Withdrawal